![]() ![]() Also during that time, I observed several elderly customers (one disabled with a walker) having difficulty signing in at the kiosk. During that time the reception area remained unstaffed and there was no one to talk to. Well, I sat there for nearly an hour waiting for my name to be called. ![]() A text came around 15 minutes later and I immediately entered the facility where I had a seat expecting to be attended to right away. I returned to my car to wait for the text message as instructed. I also noted at the time that curiously the large two person reception station was empty. Noting that unfortunately no one in the waiting area was wearing masks, I opted to indicate the choice on the kiosk screen that I would be waiting in my car for a text message notification that the staff was ready for me. ![]() On March 7, 2024, after arriving on time for a 7:40 AM appointment, I signed in to the kiosk. I have never had any of these problems at any other lab draw facility and would never recommend this place to anyone.Īm bringing to your attention a very poorly handled appointment at a Quest facility at 33 Old Kings Road in Palm Coast Florida. I then went 3 doors down and walked into another lab draw facility with no problem. There was absolutely no one waiting for blood work in the lobby, but I was turned away by the lab tech. Third time I tried checking in on my phone and received a message that I was more than 1 minute late and needed to reschedule my appointment. I went to another lab that same day and had no problem. The first time I was turned away for being a walk-in, the second time I could not get blood drawn because Cortisol levels must be drawn very early in the morning per the lab and the computer won't let them be drawn past that time even though no appointments were available anywhere that early. Any time I have gone there there was always a problem. I have had to use quest on occasion due to provider preference. I have had blood work drawn many many times. ![]()
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